Shipping

Where we ship

We offer Standard tracked shipping to eligible addresses within the United States. Enter your delivery address at checkout to see whether shipping is available for your order and its cost. We do not ship outside the United States or to freight-forwarding addresses. Some items cannot be delivered to PO boxes. Express shipping is not available.

How long dispatch takes

Every product page shows how long that item takes to ship: the number of business days from your payment clearing to us handing the parcel to the carrier. An order with several items ships when the slowest of them is ready. A product whose page shows no shipping time is handed to the carrier within 7 days (business days). Orders placed on a weekend or a public holiday begin processing on the next business day.

Our distributor prepares and packs the goods. We arrange collection and hand them to a shipping carrier for delivery to you. Some items must first arrive at the distributor from a supplier. The dispatch time shown on the product page includes availability and our handling time; it is not the time the parcel spends travelling with the carrier.

If we cannot dispatch in time, we will email you before the deadline with a new date. You can accept it or cancel for a full refund, and if we do not hear back from you we cancel and refund rather than holding your money. Your card is charged at checkout by our payment provider; a cancelled order is refunded in full to the same card.

Delivery estimates

Carrier transit time starts when we hand the parcel to the carrier. It is additional to the dispatch time shown on the product page. Any transit estimate shown for Standard shipping at checkout describes this journey, not the time needed to prepare your order. Delivery estimates depend on the service and destination and are not guaranteed arrival dates. Once your parcel is on its way, use the carrier tracking link for delivery updates.

What delivery costs

The shipping fee for your order is shown at checkout before you pay. Any available free-shipping offer is also shown there. The amount shown is the full shipping charge; we do not add a separate handling fee after payment. If no shipping option is available, contact contact@essentialsetup.com before ordering so we can confirm whether delivery can be arranged.

We normally send the items in an order together. If we choose to send them separately, we do not charge you additional shipping after checkout.

Tracking

We email tracking information when your order is dispatched. A label-created status means a label has been prepared; it does not confirm that the carrier has collected the parcel. Tracking updates can take time to appear after handoff.

Damaged or missing deliveries

If your parcel arrives damaged, stops moving in transit, or is marked delivered but you cannot find it, contact contact@essentialsetup.com promptly with your order number. Keep the packaging and take photographs of any damage and the shipping label. We will investigate with the carrier and help resolve the delivery problem. See our Returns & Refunds policy for damaged, faulty or incorrect goods.

Taxes

Applicable sales tax is calculated at checkout and shown before payment. The price on a product page excludes tax and delivery.